Scammers are becoming increasingly sophisticated, with more emails, phone calls and text messages crafted to look and sound like the real thing. This is often because thieves are adding artificial intelligence to its arsenal of tools to transform their tricks into messaging that genuinely looks like its coming from a person you know and trust.
Here are the top ways that scammers are using AI and what you can do to protect yourself.
How Scammers are Using AI
AI-Powered Phishing Attacks. Phishing attacks have been around for decades, but AI makes them far more convincing. AI can analyze large amounts of data to craft messages that look and sound authentic, increasing the chances of tricking victims into clicking malicious links or providing personal information.
Deepfake Scams. Deepfake technology allows scammers to create realistic videos and audio clips that impersonate real people. Some examples include fake videos of CEOs instructing employees to transfer money or of celebrities endorsing fraudulent products.
Generate Realistic Conversations. Scammers are using AI chatbots that can hold realistic conversations with potential victims. These bots can appear very convincing while pretending to be customer service agents, a friend or family member, or even government officials. The goal is to trick you into sharing sensitive information or sending money.
Fake Profiles. AI can scan all of a person’s online footprint to create a realistic profile and social media accounts. Scammers then use these fake personas to try and steal information and money from you.
Protect Yourself from AI-Driven Scams
Be skeptical of unsolicited messages. If you receive an email, text, or call from a company or person you don’t recognize, verify its authenticity before responding. Do this by contacting the company or person directly using official channels.
Use multi-factor authentication (MFA). Constantly using MFA on every website you visit may cause some frustration, but it’s nothing compared to the frustration you may experience if your identity or money are stolen. Even if scammers steal your password, they’ll need an additional verification step to access your accounts.
Verify identities. If someone claims to be a friend, boss, or family member requesting money, first verify their identity through another channel, such as a phone call or video chat.
Look for red flags. AI-generated scams often contain small inconsistencies—such as unnatural speech patterns in voice messages, slight facial distortions in deepfake videos, or unusual grammar in AI-generated texts. Trust your instincts and independently verify whenever you can.
Immediate Required Action: Review your savings account interest rate and take necessary action to avoid potential deceptive, unreasonable, and obscure rules that are keeping your money from making a reasonable interest rate!
Background
When interest rates rose due to inflation, banks and credit unions quickly raised their interest rates on credit cards, mortgages and loans, but were reluctant to reward loyal customers with higher interest on their deposit balances. They simply decided to put the extra profit in their pockets or were afraid they could not afford to pay market interest on their deposits.
These deceptive and unreasonable practices are words used by the Consumer Financial Protection Bureau (CFPB) in describing one bank’s practice to avoid paying market rates to many of their loyal depositors. So which tricks are being used?
Some common practices
The mirror trick. Create a new savings account with a similar name to one that earns less than ½ of one percent of interest. But the new account gets a much higher interest rate (allegedly 14 times higher!). Then, don’t be great at telling the current account holders, so they do not realize they are being grossly underpaid for their deposits. Example: Capital One (See CFPB lawsuit) Why do this? It dramatically lowers the bank’s interest expense since they do not roll the old, low interest accounts into the new, higher interest account. But they still offer a competitive savings product to attract new money.
The CD trap. Grossly underpay those with savings deposits, especially small, local businesses. Instead, offer CDs with better interest rates. Then introduce EXTREMELY high early withdrawal penalties (compared to traditional early withdrawal penalties historically used on CDs.) Classic examples: Chase Bank and US Bank, but there are many more!
Why do this? It makes it a lot easier for the bank treasury group to forecast the bank’s net interest income spread, as their deposit interest expense is more predictable.
The trained seal mirror trick. A major national credit union took the mirror trick above, then created additional rules to ensure ONLY new money gets the better interest rate. So they only make the new, similarly named, high interest bearing account available to NEW deposits into the credit union. So, no transferring funds from another internal account to get the higher interest.PLUS, you are required to set up automatic deposits in the account each month to obtain the best interest. To get the high rate, you need to transfer your money out of the bank, then keep it somewhere else for a time, then transfer it back. In other words, you need to be trained in the tricks to get the reasonable interest rate. Just like a seal. Why do this? Banks don’t want to pay these higher interest rates on existing deposits.
What to do now
Understand the impact. If you aren’t watchful, your savings account is earning much less than 1 percent interest when you could be earning over 4 percent in a similar account EVERY DAY.
Fight inertia. What all these tricks have in common is the benefit of inertia. These practices are commonly used by cell phone companies. They give the best deal to the new guy while gently deceiving their long-term subscribers. When is the last time you looked? Well, look now!
Find the right account. Often the answer is within your bank by getting into the right account. But you may find it is at another institution. Be willing to set up the right account at the right place. Current high yield savings rates with FDIC coverage range from 3.5% to 4.8%.
Develop fluid management. With secure online transfers, it is now easier than ever to keep your money working hard for you (using high interest rates). This also includes moving excess funds in your checking account. So securely link these accounts, actively monitor them, and transfer your funds to their best use at the highest interest rate. You’ll be amazed at how much interest income you can earn!
You may receive a tax document with incorrect information. You may also discover that a tax form you’re expecting was never delivered. Here are several situations you may encounter with incorrect information and what you can do about it.
Situation: You receive a tax document with wrong personal information, such as an incorrect Social Security number. What you can do: Immediately contact the company that sent you the tax document and ask that the information be corrected. If it’s your Form W-2 with wrong information, ask your employer for a corrected W-2 (Form W-2C, Corrected Wage and Tax Statement).
Situation: You disagree with the amount of wages or income reported on a tax form. What you can do: Contact your employer and ask for a corrected W-2 (Form W-2C, Corrected Wage and Tax Statement). If you do not receive the corrected W-2, you should report the incorrect amount as noted on the W-2 to avoid an IRS correspondence audit AND then correct the amount on your tax return.
This is especially important because if the W-2 information is not corrected, you will not get Social Security credit for any missing wages you earned. If this happens to you, make sure your employee record is corrected as soon as possible.
Situation: The business that issued your tax document went out of business and you can’t locate the owner. What you can do: You are required to report all your income, whether or not you receive information forms (W-2s or 1099s) from the parties who paid you. You’ll have to reconstruct your income and income tax withholding based on your paycheck stubs or other documents.
Make sure your income is also properly reported on your account with the Social Security Administration, as your future benefits could be negatively impacted if they aren’t properly reported by your employer. According to the IRS, you should contact the IRS and a representative will record a W-2 complaint on your behalf.
Situation: You never receive a tax document that you were expecting. What you can do: If you don’t receive a Form W-2 or Form 1099-R (for retirement distributions) by the end of February, you can call the IRS at 800-829-1040 for assistance. Be sure to have your employer’s name and address, along with your name, address and Social Security number, before calling.
Situation: You receive a missing or corrected tax document after filing your return. What you can do: You may need to file an amended tax return to include the missing tax document or if the dollar amount on the corrected tax document is significantly different from what you reported on your tax return.
Remember that when you receive these informational tax forms to immediately review them for accuracy. The best way to get them corrected is early detection.
